Return Policy.
We want you to have a great experience browsing and buying artworks. If something isn't right, here is how to return a work and get your money back.
We are here to make sure you have a great experience browsing and buying artworks. Your feedback and questions are extremely valuable to us and we love to hear from you.
Email: info@galleryhamiduzzaman.com
Returns and Refunds
You may cancel or amend your order within 24 hours of physically receiving the artwork. We are committed to you and want you to be happy. Just return the artwork to us undamaged within 7 days if you are residing in Bangladesh, or within 20 days if you are an international buyer. We will refund you within 7 to 10 working days after we receive the artwork.
You may return the artwork and receive a refund of its price after deduction of customs duties (applicable for overseas orders) and other related costs (not more than 5% of the total amount). Shipping charges will not be refunded, and return shipping costs are the responsibility of the customer.
How to Return an Artwork
If you do decide to return your artwork, please follow these instructions:
- Email info@galleryhamiduzzaman.com with a copy of your invoice and money receipt, and the specific reason for the return.
A Gallery Hamiduzzaman representative will get back to you with the reference invoice number and brief you on the return procedure.
Generally, you will need to pack the artwork back in its original packaging, together with the invoice and money receipt, all of the packaging materials and the certificate of authenticity that came with it. No return will be accepted without the proper paperwork, and works must be returned in perfect condition in their original packaging to qualify.
Then ship it back to us at:
Gallery Hamiduzzaman
House 02, Rd 104, Gulshan 2, Dhaka 1212, Bangladesh
Phone: +880 1817-030100- No return will be accepted more than 30 days after delivery, or without the proper paperwork. Any damage that occurs while the artwork is in the customer's hands is not covered by this return policy.
Works from Our Partners and Third Parties
Unless noted otherwise, all partner and third-party works and services are final sale and non-refundable. Where such works are refundable, they are subject to the partner's or third party's own conditions.
Damaged Artworks
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one photo of the artwork and one of the packaging it arrived in, attach both to an email and send it to info@galleryhamiduzzaman.com. A Gallery Hamiduzzaman representative will get back to you within 2 working days on how to proceed with your order.
Contact Us
For any other issues, please contact us at info@galleryhamiduzzaman.com or call +880 1817-030100.